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In this NexusCon 2025 presentation, Nada Suti, VP of Sustainability, Innovation & National Programs at Epic Investment Services, joins Itay Oren, Co-founder & CEO of Visitt, to walk through Epic’s real-world process for replacing a legacy maintenance management system across a 26+ million sq ft portfolio spanning office, industrial, and retail.
They unpack why the old system wasn’t getting used, how Epic slowed down to define non-negotiable requirements with property and operations teams, and how that groundwork shaped vendor selection and rollout. The presentation grounds the story in Epic’s day-to-day reality—on-site teams, tenant requests, preventive maintenance, and leadership expectations—rather than abstract tech promises.
Behind the paywall, you’ll hear what actually worked (and what didn’t) once the system went live, including adoption patterns across tenant requests vs. preventive maintenance, where data quality broke down, and how visibility alone changed internal conversations. Nada shares how long the evaluation really took, how many stakeholders were involved, and why Epic accepted “progress over perfection” on PM data rather than stalling the program.
Itay adds perspective on building for on-site teams, ease of implementation, and where AI-driven workflows are headed next. This recording is especially relevant for FM, PM, and ops leaders selecting new CMMS or tenant experience platforms—and trying to avoid shelfware.
Watch the full recording inside Nexus Pro →
In this NexusCon 2025 presentation, Nada Suti, VP of Sustainability, Innovation & National Programs at Epic Investment Services, joins Itay Oren, Co-founder & CEO of Visitt, to walk through Epic’s real-world process for replacing a legacy maintenance management system across a 26+ million sq ft portfolio spanning office, industrial, and retail.
They unpack why the old system wasn’t getting used, how Epic slowed down to define non-negotiable requirements with property and operations teams, and how that groundwork shaped vendor selection and rollout. The presentation grounds the story in Epic’s day-to-day reality—on-site teams, tenant requests, preventive maintenance, and leadership expectations—rather than abstract tech promises.
Behind the paywall, you’ll hear what actually worked (and what didn’t) once the system went live, including adoption patterns across tenant requests vs. preventive maintenance, where data quality broke down, and how visibility alone changed internal conversations. Nada shares how long the evaluation really took, how many stakeholders were involved, and why Epic accepted “progress over perfection” on PM data rather than stalling the program.
Itay adds perspective on building for on-site teams, ease of implementation, and where AI-driven workflows are headed next. This recording is especially relevant for FM, PM, and ops leaders selecting new CMMS or tenant experience platforms—and trying to avoid shelfware.
Watch the full recording inside Nexus Pro →
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This is a great piece!
I agree.