QuadReal runs 60 properties on one cloud platform, with a centralized offsite tech team quarterbacking site staff through prioritized alarms built for non-FM readers.
Dartmouth College caught a nearly invisible OEM controller firmware defect by matching device dropout patterns to a single firmware version.
Hannah Baker, engineer at Willow, walks through how DFW Airport built a CBM program that actually stuck, from training a non-technical QA team to triage thousands of faults, to graduating recurring issues into automated work orders, to tracking a single KPI called 'unsuccessfully actioned' that finally gave leadership visibility into whether closed work orders were actually fixing the problem.
Despite unusable BMS data at one pilot site and slower-than-expected operational cost savings, Amazon's FDD pilot still delivered enough value to trigger a broader rollout across its portfolio.
Jose de Castro, CTO of Mapped, shows how one of the world's largest retailers moved restroom operations from schedule-based janitorial rounds to condition-based workflows by combining foot traffic sensors, flush counts, soap levels, and occupancy predictions into AI-summarized work orders that land directly in the existing CMMS, with no new dashboards or tools for technicians to learn.
Epic Investment Services replaced its CMMS after leadership concluded more training wouldn't fix a weak system—and deployed a usability-first replacement that operators learned in about 30 minutes.
Brad Dameron from the University of Iowa's Asset Optimization Team and Katie Rossman from Clockworks Analytics walk through how Iowa handles 3,500 faults per day without burying their maintenance shops, showing the exact triage, routing, and closeout workflow they built to turn fault detection into planned work orders that look and feel identical to every other work order in the system.
Tearle Whitson, VP of OT at Metronational and a 26-year facilities veteran, digs into the infrastructure layer that makes or breaks CBM programs—explaining why bad sensor data, uncalibrated instruments, and communication failures will undermine your fault detection before you ever get to triage, and how to build the 'building DNA' foundation that everything else depends on.
JPMorgan Chase turned on OT network monitoring at its new headquarters and quickly surfaced unknown devices and common vulnerabilities across the building's systems before occupancy.
Travis Criner, Executive Director of FM Programs at CBRE, makes the case that the hardest part of condition-based maintenance isn't the technology—it's redesigning your maintenance workflows, from validating which PM tasks actually need to exist, to updating CMMS job plans, renegotiating third-party contracts, and deciding what to do with the technician capacity you free up.
Stanford University is combining HVAC occupancy signals, scheduling systems, space-planning databases, and occupant input to build the confidence threshold it needs before deploying occupancy-driven airflow setback in labs.
James Dice introduces the Nexus Labs Condition-Based Maintenance Playbook, built from 50+ case studies, walking through why CBM is best understood as a layer on top of existing maintenance programs—not a replacement—and outlining the eight-step framework for setup, piloting, and rollout that the industry's leading building owners are using to reduce reactive work, extend asset life, and prove value to leadership.
LinkedIn scaled fault detection to 80% of its managed portfolio by learning to speak differently to every stakeholder: AI and experience for leadership, cost control for ops, time savings for FM.
McKesson built its own API pipeline to create monthly snapshots of its real estate portfolio because its system of record only captures current state.
Weber State University funds its decarb program with a $5M internal revolving loan. Fifteen years in, the program generates $3.1M in annual savings and has cut utility costs by 51%.
WSP deployed desk-level occupancy sensors across 225 offices and 27,000 assets to drive leasing decisions, space mix changes, and post-acquisition consolidations. The CFO metric is simple: square footage no longer on the lease.
UCSF Health extended its commissioning and controls contracts past building occupancy after two all-electric surgery centers took months to stabilize. The UC system approved the model for all projects.
Hines starts OT network remediation with a physical walkthrough of every telecom closet. Without it, buildings keep paying for circuits connected to nothing.
Stanford University discovered multiple data accuracy challenges as they migrated from a decade-old utility data historian. Now, the university is building a point-level data standards document to restore stakeholder confidence in its energy data.
University of Exeter now initializes its CMMS from validated BIM data on day one by making the asset register a contract requirement.
The Clarient Group applied its ROI prioritization matrix to a building owner's smart building program and found the fastest provable savings came from adjusting cleaning contracts based on occupancy data, not the original use cases.
Remy Cointreau's new NYC headquarters chose low-voltage lighting to cut energy costs 85% below code, and the same sensor infrastructure now monitors IAQ and tracks space utilization.
The Clarient Group supported a global CRE client to use existing badge data to guide occupancy reporting and FM decisions without adding new sensors.
Replacing 319 air valves in an active vivarium could have dragged lab downtime across months. CU Anschutz kept phases tight by pairing front-loaded planning with automated functional testing and continuous commissioning.
Amazon's requirements for precise BIM metadata enable cashierless stores and an ILFI Zero Carbon-certified warehouse.
Northwell Health is pursuing energy storage projects by leading with hospital resiliency, then using ROI and carbon reduction to strengthen the case.
Glenstone Museum rebuilt its preventative maintenance program first, cutting corrective work by two-thirds. Only then did the team layer on FDD analytics
Many buildings still rely on veteran operators who “just know” how systems work. As those experts retire, building owners are realizing the same work required to preserve that knowledge is also what makes AI usable in buildings.
Amazon's smart building team mapped 26 operational tasks required to run Amazon’s FDD pilot before analytics ever reached site teams. The result: engineers focused on fixing faults while vendors handled the data work.
At JPMorgan Chase’s new all-electric NYC headquarters, OT device discovery started during construction and ultimately cataloged nearly 8,000 devices across the building.
Hudson Pacific used FDD to bring a Seattle office building below the state’s EUI penalty threshold. The unexpected result: the performance data helped the company secure approval to build more square footage on the property.
Northern Arizona University faced retiring tradespeople and 6,000+ scattered building documents, so the team used generative AI to extract system relationships and organize them into a searchable knowledge graph. The result: faster onboarding and less reliance on tribal knowledge.
Epic Investment Services replaced an underused CMMS rather than retraining staff on it and turned undocumented tenant requests into measurable operational data.
For years, Auburn’s FDD program generated savings — but lacked growth and internal buy-in. By narrowing scope, assigning a super user, and shifting to a vendor-owner fusion model, they turned defects into daily punch lists.
CannonDesign watched a BAS access quote climb from $66K to $100K, then brought in an MSI to review the architecture and cut it to $29K.
Northern Arizona University’s CIO realized that aggregating IoT data wasn’t the hard part; relational context was. After choosing buy over build, the team moved from raw BACnet feeds to ontology-driven HVAC control, achieving 30% energy savings.
At LAX, environmental reporting once meant field visits, clipboards, and emailed meter photos. The airport is now connecting 1.2M+ data points and normalizing what already exists to improve compliance and create new sustainability opportunities.
Lincoln Property Company’s Chris Lelle realized that burdened engineers can’t each manage 300,000 sq ft by diving deep into BAS data—so he used FDD to simplify the troubleshooting his techs need to do.
CannonDesign added smart building scope to their office after bids were in, and Div 23/26 partners didn’t understand what “IDL” meant to their scope. They had to redraw Division 25 boundaries and clarify responsibilities to prevent the job from slipping.
For years, complaints about comfort at a Microsoft campus were attributed to BAS issues. Packet-level network data told a different story and exposed 118,000 hours of missed runtime.
Delta Air Lines and JLL stopped trying to standardize alarms inside two different BMS platforms at LaGuardia Airport’s Terminal C—and instead enforced one operating workflow above them.
Goldman Sachs detailed how it scaled a global smart building program across 94 sites by changing where cybersecurity decisions happen—before devices ever reach the field.
Despite hefty efficiency and sustainability goals, Databank faces a recurring hurdle: customers fear that AI-driven or automated BMS sequences might compromise critical uptime.
Delta Air Lines and JLL made a deliberate call at LaGuardia Terminal C: stop relying on engineers to walk rooms multiple times a day just to confirm conditions were still acceptable—and replace those rounds with standardized, proactive alerting.
Five years ago, Clockworks Analytics made a bet: fault detection would only reach most commercial buildings if it could work without deep owner-side engineering teams.
In this presentation from the January 2026 NexusCast, Peter O'Connor, IT Director at Inova Health System, and Sia Dabiri of Altura, explain how a top-tier health system is finally closing the construction loophole that has allowed unvetted OT devices onto networks for decades.
In this presentation from the January 2026 NexusCast, Douglas Plumley, Software Architect at Dartmouth College, and Andrew Rodgers, Co-Founder of ACE IoT Solutions, dive into step five of the OT device management strategy: maintenance.
In this presentation from the January 2026 NexusCast, John DeVeaux, Enterprise Architect at Hines, and Joe Gaspardone, COO of Montgomery Technologies, dive into the messy reality of the majority of the market: multitenant buildings with tight budgets and decades of undocumented features.
In this presentation from the January 2026 NexusCast, Jim Whalen, Chief Technology Officer at BXP, outlines the two-decade journey of one of the largest real estate developers in the country as they move from simple economies of scale to sophisticated technology orchestration.
In this presentation from NexusCast January 2026, Qian (Grace) Lai, Executive Director at Morgan Stanley, dives into the high-stakes world of securing the Internet of Things within a global financial enterprise.
In this presentation from NexusCon 2025, Connor Gray, Senior Strategic Consultant at Intellibuild, explains how to move beyond basic device discovery into a mature, governed cybersecurity program.
In this presentation from NexusCon 2025, Mike Grinshpon, Global Real Estate Engineer at JPMorgan Chase, breaks down the monumental task of managing operational technology for the firm's new global headquarters.
Goldman Sachs stopped treating smart buildings as a series of one-off projects—and reorganized them as a governed internal business unit so work could scale without slowing down.
We define Cooling Tower Analytics as "Vendor-agnostic, portfolio-scalable platforms providing real-time performance analytics (cycles of concentration, drift, blowdown), automated ingestion from tower controllers, weather-normalized KPIs, and treatment-program performance monitoring.
Hyatt Regency New Orleans didn’t start its water management program by replacing equipment. It started by proving where the water was actually going.
ASHRAE and energy codes are making it easier for building owners to cut ventilation during the workday—but engineers say that doesn’t mean every building should.
LAX and Mapped are tackling the development of a data layer for the 20 million square foot airport. The primary hurdle isn't the legacy equipment, but securing internal stakeholder alignment across IT and InfoSec.
Walmart’s Chris Tjiattas used the Porter’s Five Forces framework to explain why hardware-led BAS disruption is a pipe dream—and why software overlays are the only real path to owner leverage.
At LaGuardia Terminal C, JLL and Arup bypassed the typical single-pane-of-glass (SPoG) procurement trap by using Iconics to build their custom application, dubbed the "Information Broker." The move shifted the focus from buying a dashboard to defining the data ownership and maintenance workflows required to actually run a facility
A building owner thought its BMS was safe because it wasn’t connected to the internet. Then an engineer plugged in a thumb drive—and malware tore through the system down to device firmware.
Intuitive Surgical didn’t start its cleanroom energy work by touching controls or rewriting SOPs. It started by asking why the numbers didn’t add up.
The West Coast office owner cycled through three FDD platforms over several years as it tried to bring a non-performing Seattle office building under Washington’s EUI targets. Each attempt created work, not outcomes.
At NexusCon, Jon Vilani, a consulting engineer at Grumman/Butkus, explained why he believes today’s IoT occupancy systems are different enough to finally matter.
Nvidia’s latest roadmap for high-density AI infrastructure is being read as a warning shot for traditional data center cooling—and for the service providers who build and maintain it.
Walmart is rolling out millions of ambient IoT sensors across its U.S. operations, according to a CNBC report, marking one of the largest deployments of battery-free sensing in active facilities.
Intuitive Surgical didn’t change its cleanroom ventilation strategy because energy models said it should. It changed course because it finally had data that its manufacturing and EHS teams were willing to trust.
An access control ransomware attack left the front doors of a commercial building unusable for days—and turned a routine IT incident into an operational and financial gut check.
Armis, KODE Labs, and IntelliBuild announced a partnership aimed at connecting cybersecurity asset discovery, building performance analytics, and digital commissioning into a shared workflow for building owners.
Washington State’s building performance standards forced Hudson Pacific Properties to move faster on an underperforming Seattle office building—or face roughly $0.30 per square foot in annual penalties.
Rosy Khalife, James Dice, and Brad Bonavida (Nexus Labs) kicked off NexusCon 2025 by explaining why the industry keeps cycling through disconnected priorities—BAS, energy, space utilization, health, decarb, cybersecurity—and why that fragmentation is now the real blocker to progress.
This NexusCon 2025 presentation features Jay Wratten, Global Smart Places Lead at WSP, sharing how WSP rolled out desk-level occupancy tracking across 225 offices and 27,000+ assets worldwide.
This NexusCon 2025 presentation dives into how QuadReal is digitally enabling a growing multifamily portfolio by centralizing building operations and integrating tenant-facing technologies.
This NexusCon 2025 presentation brings together Joseph Allen, Director of the Harvard Healthy Buildings Program, and McClure Kelly, Senior Managing Director at Beacon Capital. They walk through how wildfire smoke became an indoor health problem—and why buildings, not people, are the first line of defense.
JJ Baird, VP at Airthings, walks through how leading organizations are using indoor environmental quality (IEQ) data to actually improve occupant health—without defaulting to “more ventilation” or over-relying on the BMS.
In this NexusCon 2025 presentation, Mike Robbins of Lockheed Martin’s Rotary and Mission Systems shares how his team deployed fault detection and diagnostics across six large sites totaling nearly 10 million square feet.
This NexusCon 2025 presentation breaks down how Lincoln Property Company operationalized fault detection across a commercial real estate portfolio—and why taking a “reverse approach” made it work at scale.
This NexusCon 2025 presentation features Brandon Matthies, Head of Product at Nexa, and Adonis Woods, Director of Engineering at Hyatt Regency, walking through how a legacy hotel tackled unexplained water spikes and guest complaints tied to water pressure and temperature.
This NexusCon 2025 presentation features Kelly Burke, Business Technology Consultant at JLL, sharing how she led an FDD pilot for Amazon across a highly diverse portfolio of 500+ buildings.
Head over to Nexus Connect and see what’s new in the community. Don’t forget to check out the latest member-only events.
Go to Nexus ConnectJoin Nexus Pro and get full access including invite-only member gatherings, access to the community chatroom Nexus Connect, networking opportunities, and deep dive essays.
Sign Up
Nexus Labs is the home for the connected buildings ecosystem
Sign up for The Connected Buildings Briefing, our 5-minute briefing on the people, tools, and playbooks changing how building run. Delivered every two weeks to 8,000+ building professionals.
