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Hyatt Regency New Orleans faced runaway water usage and pressure problems—so it instrumented core water loops to expose hidden waste and stop leaks before they became “normal”
When Adonis Woods joined the 50-year-old Hyatt Regency New Orleans convention hotel as Director of Engineering in 2022, water had already become a growing operational risk.
Usage was climbing fast, pressure and temperature complaints were increasing, and utility bills were trending the wrong way—without a clear explanation.
“Water was definitely that big issue for us,” Woods said. “It was really important that we make sure every one of our guests had the best experience.”
His team instrumented major water trunks using non-invasive ultrasonic flow meters, in partnership with Nexa. The goal was simple: understand loop-level behavior before touching assets.
That decision paid off quickly. During the pilot, real-time alerts flagged abnormal flow in a water softener discharge line. Data showed continuous overnight dumping—combined with a leak—that had quietly become routine.
“We hit a spot where we were just dumping a whole lot of water,” Woods said. “The program alerted us, and we were able to get our engineers there really quickly.”
Post-repair data told the rest of the story. Flow returned to a normal discharge cycle, dropping to zero between events.
“What you can see is consistent usage happening overnight,” said Brandon Matthies, Head of Product at Nexa. “After the fix, you see discharge—and then no water flowing.”
“Without insight, things just become normal,” Woods said. “Now we can see when things are happening and get ahead of them.”
The hotel is now expanding the program to temperature monitoring and scaling the approach across the property.
Learn more:
- Watch the full presentation from NexusCon 2025
- Sign up for the Nexus Labs newsletter to get five similar stories for owners each Wednesday:
When Adonis Woods joined the 50-year-old Hyatt Regency New Orleans convention hotel as Director of Engineering in 2022, water had already become a growing operational risk.
Usage was climbing fast, pressure and temperature complaints were increasing, and utility bills were trending the wrong way—without a clear explanation.
“Water was definitely that big issue for us,” Woods said. “It was really important that we make sure every one of our guests had the best experience.”
His team instrumented major water trunks using non-invasive ultrasonic flow meters, in partnership with Nexa. The goal was simple: understand loop-level behavior before touching assets.
That decision paid off quickly. During the pilot, real-time alerts flagged abnormal flow in a water softener discharge line. Data showed continuous overnight dumping—combined with a leak—that had quietly become routine.
“We hit a spot where we were just dumping a whole lot of water,” Woods said. “The program alerted us, and we were able to get our engineers there really quickly.”
Post-repair data told the rest of the story. Flow returned to a normal discharge cycle, dropping to zero between events.
“What you can see is consistent usage happening overnight,” said Brandon Matthies, Head of Product at Nexa. “After the fix, you see discharge—and then no water flowing.”
“Without insight, things just become normal,” Woods said. “Now we can see when things are happening and get ahead of them.”
The hotel is now expanding the program to temperature monitoring and scaling the approach across the property.
Learn more:
- Watch the full presentation from NexusCon 2025
- Sign up for the Nexus Labs newsletter to get five similar stories for owners each Wednesday:
This is a great piece!
I agree.