How a 50-Year-Old Hyatt Hotel Cut Hidden Water Waste with Real-Time Water Analytics

This NexusCon 2025 presentation features Brandon Matthies, Head of Product at Nexa, and Adonis Woods, Director of Engineering at Hyatt Regency, walking through how a legacy hotel tackled unexplained water spikes and guest complaints tied to water pressure and temperature. The hotel—nearly 50 years old and operating in New Orleans—was dealing with unusually high utility bills and limited visibility into where water was actually being used.

Together, the teams scoped the building’s water systems, instrumented key loops, and built a real-time picture of flow and temperature across critical assets. The result wasn’t just dashboards—it was clarity on where water was leaking, cycling, or wasting energy behind the scenes.

Inside the recording, you’ll hear how the team uncovered a continuously discharging water softener and leak that would have gone unnoticed with monthly utility data alone—and how fixing it immediately normalized overnight water use. They also share why starting with a single high-value use case mattered, what surprised them about how quickly issues surfaced, and where the rollout still required hands-on change management.

For facility and engineering leaders responsible for aging hospitality assets, this is a concrete example of how water analytics can reduce risk, cut waste, and improve guest experience without ripping and replacing infrastructure.

Watch the full recording inside Nexus Pro →