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QuadReal Standardized a 60-Property Operating Model on KODE OS So Offsite Expertise Can Quarterback Site Teams
QuadReal runs approximately 60 properties on a single cloud operating platform, KODE OS, with a centralized offsite tech team that the company created to quarterback site operations from anywhere. The model spans multiple building types, including office, residential, and retail.
The setup replaces the default CRE pattern of independent FM teams per property or region that firefight whatever breaks next. The goal, said Andres Rodriguez, Director of Building Connectivity at QuadReal, is "a high level of expertise centrally that could help dictate the boots on the ground: where to go and how to triage problems as fast as possible."
The model also supports building-level operations teams to work more effectively, independent of the offsite team. After integrating a property's systems (at multifamily sites, this includes BAS, metering, leak sensors, occupancy, smart locks, smart lockers, CCTV, and access control), KODE OS provides a prioritized alarm list readable by property staff who aren't facilities-oriented. "Filtering out the noise, making sure that not everything that's broken needs to be immediately addressed," said Saruf Alam, Director of Mission Control at KODE Labs. The site team can focus on the important and immediately actionable findings, while the offsite tech team uses the same KODE OS environment as a second pair of eyes.
Because the model now runs across the portfolio, QuadReal has standardized operating procedures for which problems get tackled first. The program is baked into new properties rather than being rebuilt each time. Onsite staff is the first level of triage, working a prioritized alarm list. The offsite tech team is the second, picking up whatever the property team can't close on its own.
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QuadReal runs approximately 60 properties on a single cloud operating platform, KODE OS, with a centralized offsite tech team that the company created to quarterback site operations from anywhere. The model spans multiple building types, including office, residential, and retail.
The setup replaces the default CRE pattern of independent FM teams per property or region that firefight whatever breaks next. The goal, said Andres Rodriguez, Director of Building Connectivity at QuadReal, is "a high level of expertise centrally that could help dictate the boots on the ground: where to go and how to triage problems as fast as possible."
The model also supports building-level operations teams to work more effectively, independent of the offsite team. After integrating a property's systems (at multifamily sites, this includes BAS, metering, leak sensors, occupancy, smart locks, smart lockers, CCTV, and access control), KODE OS provides a prioritized alarm list readable by property staff who aren't facilities-oriented. "Filtering out the noise, making sure that not everything that's broken needs to be immediately addressed," said Saruf Alam, Director of Mission Control at KODE Labs. The site team can focus on the important and immediately actionable findings, while the offsite tech team uses the same KODE OS environment as a second pair of eyes.
Because the model now runs across the portfolio, QuadReal has standardized operating procedures for which problems get tackled first. The program is baked into new properties rather than being rebuilt each time. Onsite staff is the first level of triage, working a prioritized alarm list. The offsite tech team is the second, picking up whatever the property team can't close on its own.
Register for the next Nexus Labs event.
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This is a great piece!
I agree.