Article
Event Recordings
10
min read
James Dice

How QuadReal Improved Operator Efficiency and Tenant Experience with a Centralized Building Operations Model

December 15, 2025

This NexusCon 2025 presentation dives into how QuadReal is digitally enabling a growing multifamily portfolio by centralizing building operations and integrating tenant-facing technologies. Andres Rodriguez, Director of Building Connectivity at QuadReal, and Saruf Alam, Director of Mission Control at KODE Labs, walk through how they’ve standardized connectivity, alarms, and workflows across nearly 60 assets.

The focus is on one redeveloped multifamily property as a reference point, showing how converged networks, integrated systems, and centralized expertise replace reactive, site-by-site firefighting. The result is a clearer line between boiler-room technology and outcomes like tenant experience, operator efficiency, and scalable operations.

Behind the paywall, you’ll see how QuadReal and KODE Labs prioritize signals over noise, deciding which alarms matter and which don’t—so site teams aren’t overwhelmed. The presenters unpack what worked, what didn’t during early commissioning and office-to-residential conversions, and how they adapted their operating procedures as the portfolio scaled.

You’ll hear how centralized mission control reduced truck rolls, supported leaner on-site teams, and enabled consistent decision-making across dozens of buildings. This recording is especially relevant for FM, OT, and portfolio leaders trying to move from one-off “smart” buildings to a repeatable, owner-grade operating model that actually scales.

Watch the full recording inside Nexus Pro →

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This NexusCon 2025 presentation dives into how QuadReal is digitally enabling a growing multifamily portfolio by centralizing building operations and integrating tenant-facing technologies. Andres Rodriguez, Director of Building Connectivity at QuadReal, and Saruf Alam, Director of Mission Control at KODE Labs, walk through how they’ve standardized connectivity, alarms, and workflows across nearly 60 assets.

The focus is on one redeveloped multifamily property as a reference point, showing how converged networks, integrated systems, and centralized expertise replace reactive, site-by-site firefighting. The result is a clearer line between boiler-room technology and outcomes like tenant experience, operator efficiency, and scalable operations.

Behind the paywall, you’ll see how QuadReal and KODE Labs prioritize signals over noise, deciding which alarms matter and which don’t—so site teams aren’t overwhelmed. The presenters unpack what worked, what didn’t during early commissioning and office-to-residential conversions, and how they adapted their operating procedures as the portfolio scaled.

You’ll hear how centralized mission control reduced truck rolls, supported leaner on-site teams, and enabled consistent decision-making across dozens of buildings. This recording is especially relevant for FM, OT, and portfolio leaders trying to move from one-off “smart” buildings to a repeatable, owner-grade operating model that actually scales.

Watch the full recording inside Nexus Pro →

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