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This NexusCon 2025 presentation features Kelly Burke, Business Technology Consultant at JLL, sharing how she led an FDD pilot for Amazon across a highly diverse portfolio of 500+ buildings. The problem wasn’t access to analytics—it was how pilots fail when insights don’t translate into workflows site teams can actually use.
With just three months, three representative sites, and limited tolerance for disruption, the team had to prove value fast without overwhelming already-busy engineers. The presentation walks through how Amazon structured roles, vendor support, and workflows to make fault detection actionable instead of abstract.
Inside the recording, you’ll hear how Amazon broke down 26 required FDD functions into a simplified, scalable operating model—and why most dashboards fail in the field. Kelly shares what surprised them during the pilot, including why one site was effectively “haunted” and why they chose not to fix everything.
You’ll see concrete results—219 faults resolved, 18% energy savings, and a two-year breakeven at scale—along with what didn’t meet expectations, including lower-than-expected maintenance savings. This matters for any FM, EM, or OT leader trying to scale analytics across messy, real-world portfolios without losing trust from their teams.
Watch the full recording inside Nexus Pro →
This NexusCon 2025 presentation features Kelly Burke, Business Technology Consultant at JLL, sharing how she led an FDD pilot for Amazon across a highly diverse portfolio of 500+ buildings. The problem wasn’t access to analytics—it was how pilots fail when insights don’t translate into workflows site teams can actually use.
With just three months, three representative sites, and limited tolerance for disruption, the team had to prove value fast without overwhelming already-busy engineers. The presentation walks through how Amazon structured roles, vendor support, and workflows to make fault detection actionable instead of abstract.
Inside the recording, you’ll hear how Amazon broke down 26 required FDD functions into a simplified, scalable operating model—and why most dashboards fail in the field. Kelly shares what surprised them during the pilot, including why one site was effectively “haunted” and why they chose not to fix everything.
You’ll see concrete results—219 faults resolved, 18% energy savings, and a two-year breakeven at scale—along with what didn’t meet expectations, including lower-than-expected maintenance savings. This matters for any FM, EM, or OT leader trying to scale analytics across messy, real-world portfolios without losing trust from their teams.
Watch the full recording inside Nexus Pro →
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This is a great piece!
I agree.