How McKesson Used Change Management to Drive Workplace Transformation Without Forcing Return-to-Office

This NexusCon 2025 presentation focuses on a problem most facilities teams are facing right now: how to introduce new workplace strategies, services, and technologies without triggering resistance or confusion.

Fernanda Belo, Workplace Experience and Operations Senior Manager at McKesson, walks through how her team applied change management principles to facilities operations during a period of major organizational and workplace change. The context spans portfolio-wide workplace services, evolving office use patterns, and leadership decisions around return-to-office—without mandates.

Inside the recording, Fernanda breaks down how facilities teams can use change management as a practical operating tool, not a soft add-on. You’ll hear what surprised her team when they used occupancy data to reset leadership assumptions, where early efforts failed without executive sponsorship, and how reframing workplace changes reduced anxiety among users.

This session is especially relevant for FM and workplace leaders navigating hybrid work, service provider transitions, or space strategy shifts where success depends more on people and communication than technology alone.

Watch the full recording inside Nexus Pro →