How WSP Right-Sized Its Office Portfolio Using Desk-Level Occupancy Data

This NexusCon 2025 presentation features Jay Wratten, Global Smart Places Lead at WSP, sharing how WSP rolled out desk-level occupancy tracking across 225 offices and 27,000+ assets worldwide. The problem wasn’t whether people were coming into offices—it was understanding how they actually used them, and what that meant for leasing decisions, portfolio size, and employee experience.

Jay walks through how WSP used desk booking and occupancy data to connect real usage patterns to real estate strategy in a hybrid-work world. The focus stays firmly on decision-making, not tech novelty.

Behind the paywall, you’ll hear what surprised WSP once the data started flowing—including how uneven utilization was city by city and why “average occupancy” was the wrong metric. Jay breaks down what didn’t work at first, from rolling out office by office to underestimating governance issues like no-shows and desk hoarding, and how they fixed it with lighter-touch policies.

You’ll learn how WSP used occupancy data to justify lease exits, right-size space, and show CFOs hard savings tied directly to square footage reductions. This recording is essential for any FM, workplace, or real estate leader trying to turn occupancy data into decisions that actually move the business.

Watch the full recording inside Nexus Pro →