Closing the Context Gap: How AI Agents Are Transforming Remote Operations Center (ROC) Workflows From Intake to Resolution
This NexusCon presentation is free to watch! If you find value in this presentation, there are 43 more you can watch with a Nexus Pro membership.
Specialists in a remote operations center were spending 30 to 40 minutes per ticket just pulling together context across more than six BAS systems.
Dhishan Kande (Director of Technology and Product Innovation, McKinstry), Kenny Otero (Department Manager, HVAC and Energy Management, Hillsborough County Public Schools), and Matt Walters (Lead Technology Solutions Engineer, McKinstry) walk through how AI agents now generate enhanced work orders, pre-filled with the BAS system, remote access steps, relevant assets, and related open work orders, and why curating the data took as much effort as building the agents.
Recording
Slides
This NexusCon presentation is free to watch! If you find value in this presentation, there are 43 more you can watch with a Nexus Pro membership.
Specialists in a remote operations center were spending 30 to 40 minutes per ticket just pulling together context across more than six BAS systems.
Dhishan Kande (Director of Technology and Product Innovation, McKinstry), Kenny Otero (Department Manager, HVAC and Energy Management, Hillsborough County Public Schools), and Matt Walters (Lead Technology Solutions Engineer, McKinstry) walk through how AI agents now generate enhanced work orders, pre-filled with the BAS system, remote access steps, relevant assets, and related open work orders, and why curating the data took as much effort as building the agents.
Recording
Slides
This is a great piece!
I agree.