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Mastering Retrofit Closeout at Scale: Lessons from Amazon's Operations Portfolio

November 3, 2026

A retrofit is not finished when the contractor leaves. Across a portfolio the size of Amazon's operations network, closeout is where value is kept or lost.

Niharika Kishore (Senior Portfolios Manager, WW Operations, Amazon) shares lessons from mastering retrofit closeout at scale: what has to be true at handover, and how to make it repeatable across many sites.

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A retrofit is not finished when the contractor leaves. Across a portfolio the size of Amazon's operations network, closeout is where value is kept or lost.

Watch the full recording and download the slides with Nexus Pro.

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