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Microsoft's Fault Derby Incentive Program

November 3, 2026

Fault detection only pays off when someone fixes the faults. Microsoft's Redmond campus turned that into a game.

Brendan Bryant (Sr. Engineer, Account Lead, DB Engineering) and Ray Nichols (FM Engineering Operations Manager, Microsoft) explain how the Fault Derby works: district-versus-district competition, dashboard links built into technicians' workflow, and recognition that turns FDD insights into completed work orders.

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Fault detection only pays off when someone fixes the faults. Microsoft's Redmond campus turned that into a game.

Watch the full recording and download the slides with Nexus Pro.

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