Critical Alerts Management at Scale with Morgan Stanley
When your portfolio is hundreds of unmanned wealth-management offices, no one is standing next to the equipment when it fails. Alarms arrive as emails, and someone has to turn each one into a work order.
Philip Thrift (Smart Buildings Program Director, CBRE @ Morgan Stanley) and James Cullen (Director of Engineering, Morgan Stanley) explain how they built an LLM-based integration that converts IoT alarm emails directly into CMMS work orders. They validated it across 30 proof-of-concept locations and are now scaling it to more than 400.
Watch the full recording and download the slides with Nexus Pro.
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When your portfolio is hundreds of unmanned wealth-management offices, no one is standing next to the equipment when it fails. Alarms arrive as emails, and someone has to turn each one into a work order.
Philip Thrift (Smart Buildings Program Director, CBRE @ Morgan Stanley) and James Cullen (Director of Engineering, Morgan Stanley) explain how they built an LLM-based integration that converts IoT alarm emails directly into CMMS work orders. They validated it across 30 proof-of-concept locations and are now scaling it to more than 400.
Watch the full recording and download the slides with Nexus Pro.
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I agree.