How Lincoln Property Company Cut Tenant Complaints by 90% Using FDD

This NexusCon 2025 presentation breaks down how Lincoln Property Company operationalized fault detection across a commercial real estate portfolio—and why taking a “reverse approach” made it work at scale. Chris Lelle, Senior Operations Manager at Lincoln Property Company, walks through how his team centralized onboarding, rule creation, training, and sequence design so property teams weren’t buried in dashboards or vendor noise.

The context is large commercial office buildings with shrinking engineering staff, rising comfort expectations, and inconsistent BAS programming across assets. The result wasn’t just cleaner data—it was a repeatable way to turn fault detection into day-to-day operational leverage.

Behind the paywall, you’ll see exactly how Lincoln used fault detection to prioritize comfort first, then energy—cutting annual tenant complaints from 120–140 down to single digits while holding utility costs flat on a $/sf basis. Chris explains what didn’t work (design-intent operation, overly complex ASHRAE 36 sequences, and inconsistent programming), how they simplified resets and sequences, and why ease-of-use dashboards mattered more than raw analytics depth.

You’ll also learn how they used runtime and VFD energy data to uncover hidden short-cycling, airflow, and duct design issues—and why fault detection alone doesn’t unlock full performance unless owners actively rewrite sequences. This recording is essential for any FM or ops leader trying to scale fault detection without burning out engineers or overloading sites with alerts.

Watch the full recording inside Nexus Pro →