For more than twenty years, The Clarient Group has been at the forefront of designing smart buildings, attracting high-value occupants and enhancing return on investment. Our approach focuses on identifying use cases to improve work-live-play experiences and streamline processes, with the overarching principle: “It’s about your business.”
The Clarient Group serves as a buyer’s consultant & design consultant to building owners, occupiers, and managers, providing support on digital building and decarbonization programs, projects, and pilots. The Clarient Groups’ proven and proprietary EXPERT™ smart building development process helps enables buyer teams with a roadmap for the development of strategy, deployment of solution, and management of the program to go farther faster.
Amazon's Niharika Kishore described how a model with one technician covering 50 buildings pushed the company toward AI-assisted maintenance for HVAC, refrigeration, and water. The point was not adding more alarms, but finding a way to act on them before breakdowns hit the site.
Hannah Baker, engineer at Willow, walks through how DFW Airport built a CBM program that actually stuck, from training a non-technical QA team to triage thousands of faults, to graduating recurring issues into automated work orders, to tracking a single KPI called 'unsuccessfully actioned' that finally gave leadership visibility into whether closed work orders were actually fixing the problem.
Jose de Castro, CTO of Mapped, shows how one of the world's largest retailers moved restroom operations from schedule-based janitorial rounds to condition-based workflows by combining foot traffic sensors, flush counts, soap levels, and occupancy predictions into AI-summarized work orders that land directly in the existing CMMS, with no new dashboards or tools for technicians to learn.
Brad Dameron from the University of Iowa's Asset Optimization Team and Katie Rossman from Clockworks Analytics walk through how Iowa handles 3,500 faults per day without burying their maintenance shops, showing the exact triage, routing, and closeout workflow they built to turn fault detection into planned work orders that look and feel identical to every other work order in the system.
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