For over 75 years, Arup has been the driving force behind some of the world’s most ambitious and iconic built structures, including the Sydney Opera House, Beijing Water Cube, New York City’s Fulton Transit Center, and the latest efforts to construct Antoni Gaudí’s Basílica de la Sagrada Familia. At the forefront of digital innovation since their inception, Arup’s digital buildings experience includes advising on, designing, and implementing digital interventions at a system, building, and city scale.
Arup is an independent firm of consultants, designers, planners, engineers, and technical specialists offering a broad range of professional services. Founded in 1946, Arup is the creative force behind many of the world’s most prominent projects in the built environment. We are truly global – from 94 offices in more than 34 countries, our 18,000 planners, designers, engineers and consultants deliver innovative projects with creativity and passion to shape a better world.
In Arup's Smart Buildings Consulting offering, they leverage multidisciplinary domain expertise in planning, engineering, design, and consulting to define what ‘smart’ means to each particular client and how to realize the benefits it can bring. Arup's holistic understanding of design, construction, and building operations informs the solutions they create and the guidance they provide to clients, including architects, investors, facilities managers, and real estate technology professionals. Arup follows an outcomes-based design approach by clearly defining the goals of each engagement then using these goals to inform the roadmap for technology implementation. Arup leverages their broad industry perspective to evaluate the available products, services, and technologies needed to enable each project’s ‘smart’ vision and design integrated digital
solutions to satisfy current user needs while future-proofing against the rapidly evolving technology landscape.
Amazon's Niharika Kishore described how a model with one technician covering 50 buildings pushed the company toward AI-assisted maintenance for HVAC, refrigeration, and water. The point was not adding more alarms, but finding a way to act on them before breakdowns hit the site.
Hannah Baker, engineer at Willow, walks through how DFW Airport built a CBM program that actually stuck, from training a non-technical QA team to triage thousands of faults, to graduating recurring issues into automated work orders, to tracking a single KPI called 'unsuccessfully actioned' that finally gave leadership visibility into whether closed work orders were actually fixing the problem.
Jose de Castro, CTO of Mapped, shows how one of the world's largest retailers moved restroom operations from schedule-based janitorial rounds to condition-based workflows by combining foot traffic sensors, flush counts, soap levels, and occupancy predictions into AI-summarized work orders that land directly in the existing CMMS, with no new dashboards or tools for technicians to learn.
Brad Dameron from the University of Iowa's Asset Optimization Team and Katie Rossman from Clockworks Analytics walk through how Iowa handles 3,500 faults per day without burying their maintenance shops, showing the exact triage, routing, and closeout workflow they built to turn fault detection into planned work orders that look and feel identical to every other work order in the system.
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