We talk a lot about the flashy new technology required for smart buildings. But we must always remember that when we're changing how things are done, people make it happen. Buyers recognize the importance of specialist roles—either on their staff or outsourced as members of their team of service providers. The Vital Roles are the service providers that buyers can’t do without.
Rosy Khalife, James Dice, and Brad Bonavida (Nexus Labs) kicked off NexusCon 2025 by explaining why the industry keeps cycling through disconnected priorities—BAS, energy, space utilization, health, decarb, cybersecurity—and why that fragmentation is now the real blocker to progress.
This NexusCon 2025 presentation focuses on a problem most facilities teams are facing right now: how to introduce new workplace strategies, services, and technologies without triggering resistance or confusion.
This NexusCon 2025 presentation walks through how Goldman Sachs is executing one of the most ambitious smart building programs in the industry—spanning 94 sites across retrofits, new construction, and live deployments.
In this session, Christian Nielsen, Head of Property Technology and Innovation at Low Tide Properties, walks through how his team rethought the foundation of their smart neighborhood program. Instead of beginning with technology—an approach that had repeatedly led to misaligned investments—Christian rebuilt the process around user journeys for residents, operators, and property managers.
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