We talk a lot about the flashy new technology required for smart buildings. But we must always remember that when we're changing how things are done, people make it happen. Buyers recognize the importance of specialist rolesāeither on their staff or outsourced as members of their team of service providers. The Vital Roles are the service providers that buyers canāt do without.
In this session, Christian Nielsen, Head of Property Technology and Innovation at Low Tide Properties, walks through how his team rethought the foundation of their smart neighborhood program. Instead of beginning with technologyāan approach that had repeatedly led to misaligned investmentsāChristian rebuilt the process around user journeys for residents, operators, and property managers.
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